Privacy Policy

1. Collection of Data

We collect personal data when you use our Platform, services, or otherwise interact with us. This may include name, contact details, identity proofs, payment information, and sensitive personal data (with explicit consent).

2. Use of Data

We use your personal data to:

i. Provide and improve our services;

ii. Resolve disputes and troubleshoot problems;

iii. Prevent fraud and enhance security;

iv. Market and communicate updates (with opt-out option).

By using the Platform, you consent to our use of anonymised and aggregated data generated from your activity for the purpose of improving, testing, and training our software and AI systems. We will not use personally identifiable information (such as your name, contact details, or financial information) for this purpose without your explicit consent.

3. Sharing of Data

We may share your personal data with affiliates, service providers, or regulators where legally required. We will not sell your personal data.

4. Security Precautions

We adopt reasonable security practices to protect your data. However, transmission over the internet carries inherent risks.

5. Data Retention & Deletion

We retain personal data only for as long as necessary to fulfil its purpose or as required by law, and thereafter delete or anonymise it within 24 months of inactivity.

6. Your Rights

You may access, rectify, or delete your personal data via Platform settings or by contacting the Grievance Officer.

7. Breach Notification

In the event of a data breach affecting your personal data, we will notify you and the relevant authority within 72 hours of becoming aware.

8. Grievance Officer

Grievance Officer: Advocate Samir Agrawal

Designation: Director & Co-Founder, Legalities AI Platform Pvt. Ltd.

Address: Property No. 44, 2nd Floor, Regal Building, Connaught Place, New Delhi, India

Phone: +91 8400605194

Email: samir@lawit.ai

Availability: Monday – Friday, 9:00 – 18:00 IST

9. Refund & Cancellation Policy

Cancellations will be considered only if the request is made within 30 days of placing the order, provided services have not been consumed or initiated.

In case of defective or unsatisfactory service, users may raise a complaint within 30 days of availing the service.

For services already commenced, refunds may be prorated based on work completed.

Approved refunds will be credited within 7–14 working days to the original payment method.

Final Note

By using the Platform, you agree to the above Terms, Privacy Policy, and Refund Policy, as may be updated periodically in compliance with applicable laws.